Shipping policy

We ship from Australia and currently deliver to Australia, New Zealand, the United Kingdom and select European countries.

All orders are processed promptly, with care taken to ensure each item arrives in perfect condition.

Shipping Regions & Rates

Australia

  • Complimentary shipping on all orders
  • Express shipping available at checkout (additional fee)

New Zealand

  • Complimentary shipping on all orders
  • Express shipping options available at checkout (additional fee)

Dispatch Timeframes

Orders are typically dispatched within 1–2 business days.

Orders placed during peak periods, launches, or public holidays may require slightly longer processing times.

Estimated Delivery Times

Australia

  • 2–6 business days
  • Express: 1–3 business days

New Zealand

  • 4–8 business days
  • Express: 2–5 business days

Delivery timeframes are estimates only and may vary depending on carrier and location.

Duties & Taxes

Australia & New Zealand
All prices are displayed inclusive of applicable taxes.

There will be no additional charges upon delivery.

Tracking

All orders are shipped with tracked services.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Notes

  • We recommend using a secure delivery address
  • Once an order has been dispatched, we are unable to redirect it
  • We are not responsible for delays caused by shipping carriers or customs clearance

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us and we will assist in resolving the issue with the carrier.

Contact

For any shipping enquiries, please contact us at contact@weareluill.com