Terms of service
1. Overview
These Terms of Service (“Terms”) govern your use of the Lúill website and services (“Services”).
By accessing or using our Services, you agree to these Terms and our Privacy Policy.
If you do not agree, you must not use our Services.
2. Business Details
Lúill is operated in Australia.
Business name: Luill Pty Ltd
Location: Victoria, Australia
Contact: contact@weareluill.com
ABN: 16 693 521 881
3. Eligibility & Accounts
You must be at least 18 years old or have permission from a parent/guardian.
You agree that:
- All information you provide is accurate and current
- You are responsible for your account and password
- You will not transfer or sell your account
4. Products & Availability
We aim to present products as accurately as possible. However:
- Colours and appearance may vary depending on your device
- Product availability may change without notice
- We may limit quantities or discontinue products at any time
5. Orders
When you place an order, you are making an offer to purchase.
We reserve the right to:
- Accept or decline any order
- Cancel or limit quantities (including suspected resale or fraud)
Orders are only confirmed once payment is processed and accepted.
6. Pricing & Payment
- All prices are in AUD
- Prices include GST unless stated otherwise
- Shipping costs are calculated at checkout.
You agree to provide accurate payment details and authorise us to charge the full amount of your order.
We reserve the right to correct pricing errors and cancel affected orders.
7. Shipping & Delivery
Shipping and delivery are subject to our Shipping Policy.
- Delivery timeframes are estimates only
- We are not responsible for delays outside our control (e.g. carriers, customs)
Risk and title pass to you upon delivery, not dispatch.
8. Returns & Exchanges
Returns, exchanges and refunds are governed by our Returns & Exchanges Policy.
Australian Consumer Law
Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).
Our goods come with guarantees that cannot be excluded under the ACL.
You are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- Repair or replacement if goods fail to be of acceptable quality
9. Intellectual Property
All content on this website (including branding, images, text and design) is owned by Lúill or its licensors.
You must not:
- Copy, reproduce or distribute content
- Use our brand or materials without permission
10. Third-Party Services
We may use third-party services (including Shopify) to operate our store.
We are not responsible for:
- Third-party platforms
- External websites or services
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our Services, you consent to this handling of your information.
12. Prohibited Use
You must not:
- Use the site for unlawful purposes
- Interfere with site functionality or security
- Attempt to gain unauthorised access
- Use automated tools (bots, scraping) without permission
We may suspend or terminate access if these Terms are breached.
13. Limitation of Liability
To the extent permitted by law:
- We are not liable for indirect or consequential loss
- Our liability is limited to the value of the products purchased
Nothing in these Terms excludes or limits rights under the Australian Consumer Law.
14. Indemnity
You agree to indemnify Lúill against any claims, damages or losses arising from:
- Your breach of these Terms
- Your misuse of the Services
15. Termination
We may suspend or terminate your access to the Services at any time if you breach these Terms.
16. Changes to Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page and take effect immediately unless stated otherwise.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia.
You submit to the exclusive jurisdiction of the courts of Victoria.
18. Contact
For any questions, contact:
contact@weareluill.com
