Terms of service
1. Overview
These Terms of Service (“Terms”) govern your use of the Lúill website, online store and related services (“Services”).
Lúill is operated by Luill Pty Ltd.
By accessing our website or placing an order with us, you agree to these Terms together with any other policies that apply to your purchase, including our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.
2. Business Details
Lúill is operated from Australia by:
Luill Pty Ltd
SE2 L2, 18–22 Thomson Street
South Melbourne VIC 3205
Australia
ABN: 16 693 521 881
Email: contact@weareluill.com
3. Eligibility & Accounts
You must be at least 18 years old, or have the permission of a parent or legal guardian, to make a purchase through our website.
If you create a Lúill account, you agree to:
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provide accurate and current information
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keep your account details and password secure
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take responsibility for activity conducted through your account
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not transfer, sell or misuse your account
Please contact us if you believe your account has been accessed without your permission.
4. Products & Availability
We take reasonable care to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.
However:
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colours and appearance may vary slightly depending on your device or display
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natural materials, textures and finishes may have individual variations
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product availability may change without notice
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we may limit quantities where reasonably necessary
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products may be withdrawn or discontinued
Nothing in this section affects your rights where goods are materially different from their description or otherwise fail to meet applicable consumer guarantees.
5. Orders
When you place an order through our website, you are offering to purchase the selected products at the price and on the terms displayed at checkout.
You must provide accurate billing, delivery and contact information when placing an order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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a product is unavailable
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there has been an obvious pricing or listing error
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payment cannot be authorised
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we reasonably suspect fraud, unauthorised resale or misuse of our Services
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we are unable to deliver to the address provided
If we cancel an order after payment has been taken, we will refund the amount paid for the affected order.
Your statutory consumer rights are not affected.
6. Pricing & Payment
Prices are displayed in the currency applicable to the market in which you are shopping.
Australia
Prices for Australian customers are displayed in AUD and include applicable GST.
New Zealand
Prices for New Zealand customers are displayed in NZD.
Applicable taxes and duties are included or otherwise clearly disclosed at checkout.
United Kingdom
Prices for United Kingdom customers are displayed in GBP.
Applicable taxes and duties are included or otherwise clearly disclosed at checkout.
Shipping
Applicable shipping charges are displayed before you complete your purchase.
You agree to provide valid payment information and authorise us and our payment providers to charge the total amount displayed at checkout.
If an obvious pricing or technical error occurs, we may cancel the affected order and issue a full refund.
7. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery options, charges and estimated delivery timeframes are displayed on our website or at checkout.
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather and peak delivery periods.
We will take reasonable steps to assist you where a delivery is delayed or lost.
Risk in the goods passes to you when the goods are delivered to you, or to another person you have nominated to receive them, subject to applicable consumer law.
Ownership of the goods passes to you once payment has been received in full.
Nothing in this section limits any rights you may have under applicable consumer law relating to delivery.
8. Returns, Cancellations & Refunds
Returns, exchanges, cancellations and refunds are governed by our Returns & Refunds Policy.
Your rights vary depending on the country in which you are purchasing.
Australia
Nothing in these Terms excludes, restricts or modifies rights or guarantees available under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or other remedy where goods:
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have a major failure
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are not of acceptable quality
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are not fit for their intended purpose
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do not match their description
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otherwise fail to meet applicable consumer guarantees
New Zealand
Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.
Where applicable, you may be entitled to a repair, replacement, refund or other remedy where goods are faulty, not of acceptable quality, not fit for purpose or do not match their description.
United Kingdom
Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable United Kingdom consumer law, including the Consumer Rights Act 2015 and legislation governing online and distance sales.
UK customers may have statutory rights including:
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the right to cancel most eligible online purchases within the applicable cancellation period
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rights where goods are faulty, not as described or not fit for purpose
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a short-term right to reject qualifying faulty goods
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rights to repair, replacement, refund or other remedies depending on the circumstances
Full details of our returns process and UK cancellation rights are set out in our Returns & Refunds Policy.
9. Intellectual Property
Unless otherwise stated, all content made available through the Lúill website — including our name, branding, logos, photography, designs, graphics, text, product imagery and website content — is owned by or licensed to Lúill.
You may access and use our website for personal, non-commercial purposes.
Unless we have given you permission, you must not:
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copy, reproduce, republish or distribute our content for commercial purposes
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use our branding, imagery or intellectual property to suggest an association with Lúill
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modify or exploit our website content commercially
Nothing in these Terms transfers ownership of our intellectual property to you.
10. Third-Party Services & Links
We use third-party services, including Shopify, payment providers, carriers and other service providers, to operate our business and provide our Services.
Our website may also contain links to websites or services operated independently by third parties.
We are not responsible for the content, security, availability or practices of third-party websites that we do not control.
This does not exclude or limit any responsibility we have under applicable law for third parties we engage to fulfil our obligations to you.
11. Privacy
We handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
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what personal information we collect
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why we process it
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how it may be shared
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how long it may be retained
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your privacy rights
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how to contact us about your information
Where consent is required for a particular form of processing, including certain marketing or tracking activities, we will seek that consent as required by applicable law.
Your use of our website does not, by itself, constitute consent to every form of personal-information processing.
12. Acceptable Use
You must not use our website or Services:
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for unlawful, fraudulent or abusive purposes
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to interfere with the operation or security of our website
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to gain or attempt to gain unauthorised access to accounts, systems or data
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to introduce malicious code, viruses or other harmful material
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to scrape, harvest or automatically extract content or data without our permission
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in a way that infringes the rights of Lúill or another person
We may restrict or suspend access where we reasonably believe these Terms have been breached.
13. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily suspend, restrict or modify parts of the website for maintenance, security, technical or operational reasons.
Where reasonably possible, we will seek to minimise disruption.
14. Liability
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
To the maximum extent permitted by law, Lúill is not responsible for losses that were not reasonably foreseeable when the relevant contract was entered into or that arise from circumstances outside our reasonable control.
Any exclusion or limitation of liability in these Terms applies only to the extent permitted by applicable law.
Nothing in these Terms limits your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, applicable United Kingdom consumer law or any other mandatory consumer protection that applies to you.
15. Your Responsibility
You are responsible for using our website lawfully and in accordance with these Terms.
You may be responsible for reasonably foreseeable loss or damage suffered by Lúill as a direct result of your fraudulent, unlawful or deliberate misuse of our Services.
Nothing in this section creates liability beyond what is permitted by applicable law.
16. Suspension or Termination
We may suspend or terminate your access to an account or to parts of our Services where we reasonably believe that you:
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have materially breached these Terms
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are using our Services unlawfully or fraudulently
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pose a security risk to our website, systems or other customers
Termination of website access does not affect any rights or obligations arising from orders already placed, except where an order is lawfully cancelled.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or legal and regulatory requirements.
The latest version will be published on our website.
Changes will generally apply from the date they are published and will not retrospectively alter the terms governing a purchase you have already completed unless required or permitted by law.
18. Governing Law
These Terms are governed by the laws of Victoria, Australia, subject to any mandatory consumer protections that apply to you in the country in which you reside.
Nothing in this section is intended to deprive you of consumer rights or legal protections that cannot lawfully be excluded by choosing Victorian law.
If you are a consumer outside Australia, including in New Zealand or the United Kingdom, you may also have rights under the mandatory laws of your country of residence.
Nothing in these Terms prevents you from bringing a claim in a court or tribunal available to you under applicable consumer law.
19. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the extent permitted by law.
The remaining provisions will continue to apply.
20. Contact
If you have any questions about these Terms, your order or our Services, please contact:
Lúill Pty Ltd
SE2 L2, 18–22 Thomson Street
South Melbourne VIC 3205
Australia
Email: contact@weareluill.com
